Client Services

Client Services & Delivery Solutions

Neeley Delivery Services (NDS) offers a full spectrum of last-mile logistics—encompassing Hot Shot, Scheduled, and White Glove delivery solutions. We aim to provide a simplified, transparent approach from when you request a quote to the final delivery confirmation, ensuring you always know what to expect.

What We Offer

  1. Hot Shot Deliveries
    • Rapid-response pickups and time-critical transports
    • Perfect for urgent, same-day, or expedited deliveries
  2. Scheduled Deliveries
    • Set pickup and drop-off windows to fit your operational schedule
    • Ideal for recurring shipments and planned distribution timelines
  3. White Glove Delivery
    • Specialized handling, in-home setup, and packaging removal
    • Tailored for large, delicate, or high-value items like furniture or appliances

Regardless of the service you choose, you can expect clear communication and top-tier professionalism from start to finish.

Quote & Setup Process

  1. Client Portal Access
    • Log in or create an account to define your delivery details—pickup location, destination, product type, timeline, and special handling needs.
    • This centralized approach eliminates excessive calls and emails, letting you finalize all critical information in one place.
  2. Tailored Delivery Plan
    • Once submitted, we craft the optimal route and resource allocation, matching the right vehicle, drivers, and specialized support to your job.
    • Accurate Quoting: Your estimate accounts for whether it’s a Hot Shot, Scheduled, or White Glove scenario—so no unwelcome surprises.
  3. Confirmation & Scheduling
    • We confirm every detail—pickups, timelines, special instructions—so you know exactly what to expect in your delivery.
    • If changes are needed, update through our portal; all stakeholders will be notified automatically.

Real-Time Tracking & Notifications

  • Continuous Updates: Our Delivery Tracking System (DTS) lets you follow your shipment at every stage, with alerts when key milestones occur (pickup, en route, nearing destination, and final delivery).
  • Timely Communication: Should any timing shifts or route updates arise, you’ll be the first to know, enabling you to adjust accordingly and keep your customers informed.

Why Choose NDS?

  • End-to-End Reliability: Whether you need a Hot Shot delivery at midnight or a Scheduled route two weeks out, NDS ensures on-time, consistent results.
  • Technology-Driven Service: Our proprietary Fleet Management System (FMS) and DTS provide efficient route planning, driver coordination, and transparent updates.
  • Customized Handling: With White Glove services, we go the extra mile—unpacking items, assembling onsite, and ensuring customer satisfaction at every touchpoint.

Start Your Delivery with NDS

1. Log In to the client portal (or create an account if you’re new) Click Here

2. Enter your job details in our online Request for Quote Form (urgency, size, special requirements) Click Here

3. Receive a detailed quote (check your email inbox)

From there, our team and technology solutions ensure smooth, worry-free delivery across all service types—Hot Shot, Scheduled, or White Glove. Join the growing community of satisfied clients who trust Neeley Delivery Services to handle their most important shipments on time, every time.